Ways in which technology is enhancing restaurant experiences
The restaurant industry has been going through a spate of changes from kerbside pickups to robotic chats to smart kitchen appliances. Consumer habits have also shifted simultaneously as technology-enabled businesses accelerate change and keep up with the latest trends. There are several ways that technology helped shape the present and the future of the restaurant industry.
POS System - Moving beyond the brick and mortar
The concept of the restaurant has moved beyond the four walls. Three out of five consumers order takeout or deliveries once a week. Two out of five say that they get meal kits so that they can prepare food instantly at home, just the way a restaurant would make it for them. Experiences are important for consumers today, as they combine them with the excitement of eating out and the convenience of staying indoors. Technology is thus allowing restaurants to shift away from their traditional four-walled communities to meet greater demands of the consumer.
Modern-day cuisine is just at an arm’s reach for guests who want their favourite food in whichever way that they prefer. Technology enables restaurants to provide seamless consumer experiences, order online or pick up their food at the kerbside. Alternatively, food can be delivered to the recipients at the location of their choice. All you need is the right kind of software such as a POS system that can make interactions simple and provide you with centralised information enabling personalisation and loyalty at touchpoints that customers wish to use.
Shifting customer experiences
Just like the delivery experience, dine-ins are also driven by experience such as layouts, in-store designs and spaces that are made noteworthy. The plates are artworks, and the seating provides an immersive experience. This allows the guests to imbibe the essence of your brand. Today, the dine-in restaurant experience is all about creating unique and memorable experiences. Customers want specific characteristics along with safety and convenience. When luxury and hospitality become focal points of a restaurant, you can always expect a great guest experience.
Quick service, casual establishments both together create a great and hassle-free guest experience. Self-ordering devices at the table are contactless ways of ordering and allowing guests to take their time customising their favourite dishes.
Understand your customers’ requirements and use technology constructively to give the guests what they want. A POS system should help you capture all individual preferences so that you get the big picture and tailor experiences just the way the customer needs.
POS Restaurant Management System - Staff turnover
Restaurant employee turnover rates are extremely high, with some figures reaching as high as 75%. Most of the time, the environment is stressful, and staff in a restaurant have limited growth opportunities. Technology can always make the workplace friendlier and stress-free. Staff members can be empowered with information so that they can accomplish their tasks effectively. For instance, a mobile POS device can help servers receive orders instantly and with minimal errors. And for the customers, there are several answers that they can derive out of the POS – for instance about the recipe, the kind of vegetables or meat used, etc. This useful information can help them decide or tailor their orders according to their requirements.
If you wish to know how a restaurant POS system Dubai can help you achieve your diner’s business goals, contact OVERSEE POS today!
