Exploring the need for a touch pos system
Improve customer satisfaction with self-service technology
Disruptive technology brings game-changing breakthroughs that radically change the way people interact with a product or service. They can't picture living without the new technology because it is so much faster and more convenient. Self-service kiosks can be considered truly game-changing technology for restaurants and shops, and not simply because they reduce wait times, boost average ticket sizes, and enhance transaction volume during peak hours but they are also instrumental in boosting consumer happiness. They provide buyers with additional choices, allow them to make decisions at their own pace, and ensure that they get exactly what they want. According to a McKinsey and Company study, 79 percent of consumers want to keep or enhance their use of self-service technologies in retail stores.
At the same time, while customer demands are up whether its eating at a restaurant or shopping in a store, the hospitality industry, on the whole, is facing a labour crunch and the availability of such labour is rather low. The best way to resolve this situation is to create self-service points that don’t just create customer satisfaction but also allow internal teams to focus on order fulfillment and logistics.
How does the touch POS self-service solution boost customer satisfaction?
Direct access to professionals
The latest generation of self-service kiosks connects consumers with customer service personnel quickly. They're a huge step up over toll-free numbers with significant hold periods. For instance, United Airlines introduced the agent-on-demand service, which was launched across nine airports in 2021. Travelers seeking assistance with seat assignments, standby and upgrade lists, boarding schedules, and other concerns can use one of the self-service kiosks located throughout the gate area to speak with a live agent. Flyers can ask queries in over 100 languages with an in-built translation feature. The airline benefits from the service because it frees up gate workers to fulfil pre-departure responsibilities. A similar service can be made available for grocery customers in the not-too-distant future, where they will be aided by a live "concierge" who will assist them in selecting the appropriate cheese or bottle of wine. The concierge will have access to the store's inventory, ensuring that their recommendations are always in stock.
Increasing client satisfaction
Better customer service goes hand in hand with self-service kiosks. In a quick service restaurant, for example, the employee who used to work behind the register can now focus on other customer-facing tasks, such as greeting customers in the dining area while also providing assistance with refilling products and cleaning and sterilising the room. Customer satisfaction scores increase significantly when existing sites are upgraded with self-service kiosks.
More options for personalisation
Giving customers exactly what they want enhances satisfaction rankings. Self-service kiosks make this procedure easier by displaying all required options on one screen. They can add a service package or arrange for an installation while they're still in the store if they're looking for a flat-screen television, for instance. The usual pressures of buying such as fear of holding up the line if they ask a question of the cashier, are taken off the customers shoulders. Buyers can now order their burger with the precise toppings they want at a quick service restaurant at a touchscreen kiosk.
OVERSEE POS
When customers walk into a brick-and-mortar store these days, they expect to find the most up-to-date technology. According to Nielsen research, over 75% of shoppers want more control over their buying experience. They want to be able to scan an item's price when they take it off the shelf, to know what other options are available, and to be able to bypass the cashier if there is a line. OVERSEE POS’s touch screen powered self-service kiosks provide them the ability to personalise their purchasing experience in ways that were previously unthinkable.
