One of the biggest tasks of a fitness club is to grow memberships and win the profitability battle. Most gyms continue to struggle through their tenure to exist rather than prosper. Selling memberships is all about effectively marketing your gym and aligning offers according to the interests and desires of the audience. A broad-brush approach is not going to give you the results you are looking for. You need a niched down approach. With this, you can sell more memberships, cut through the competition and present more value to your customers. Ultimately, a satisfactory customer experience is the key to ongoing performance. Clients will be coming back only if they are happy.
To grow your gym quicker, you must create specialised memberships that resonate with your audience. However, you must also pick the right target audience for the membership. To do this, define your clients first, then segment them down to their niche and then create content that resonates with them. A highly targeted and personalised membership that perfectly aligns with your customer is considered a piece of value. Once you have defined your target audience and segmented them, you must consider what types of members are worth your time. Here is where the gym operating software comes into the picture. Use the POS management system to gather analytics about your membership base and derive conclusions based on the outcomes. Run member visitation reports to understand audience attributes or look for members who spend a lot of time at your club or those who buy lunches post their workout through the gym point of sale system.
Your audience aims to achieve the most of its fitness from the journey by addressing specific choices when it comes to customised memberships. Therefore, choices must be tailor-made for the audience in a way that whether they are powerlifters, cardio enthusiasts, busy professionals, or moms, you must present a variety of fitness goals that are apart from the lifestyle that they already lead. The real key to this is to speak to the audience in person and record these insights into the gym point of sale system. Email surveys sent through the POS can also aid in gathering quantitative data – for instance, you can set up an electronic form with the relevant questions so that the target audience can answer them. Capture all the unique challenges of your audience with a gym management software along with access control.
After gathering all the required information about your clients, you must design packages specifically suited to their needs. Brainstorm ideas depending upon the client segment and present compelling and unique package names. Make these names easy to remember so that the customer keeps thinking about them.
Make complete use of your gym point of sale software to create flexible memberships.